Terms & Conditions

Know About Terms and Condition

Terms and Conditions

These Booking Terms and Conditions govern all bookings made with Travelway Limited, a company registered in England (Company Registration Number: 4512846), with its registered office at Unit 14 Rockware Business Centre, Rockware Avenue, Greenford, UB6 0AA. By making a booking, you agree to the terms outlined below. Please read them carefully before proceeding.

References to "we," "us," and "our" in these Booking Conditions refer to Travelway Limited. "You" and "“your" refer to all persons named in the booking (including anyone added or substituted later).

Travel Arrangements

"Travel Arrangements" refer to flights, accommodation, transport, and other services listed on our website, or sold through our offices or call centre. "Supplier/Principal" refers to third-party suppliers of these arrangements, such as airlines, accommodation providers, transfer companies, car rental services, tour operators, and attraction providers.

Responsibilities When Making a Booking

By making a booking, the person named first on the booking (the "Lead Passenger") assumes responsibility on behalf of all individuals listed on the booking. The Lead Passenger confirms that he/she:

  1. Has read and accepted these Booking Conditions, and consents to the use of personal data in accordance with our Privacy Policy. This includes, where relevant, special categories of personal data, such as health conditions, disabilities, or dietary requirements.
  2. Accepts financial responsibility for the payment of the booking. Full payment must be made in cleared funds, and a confirmation invoice will be provided by us or the Supplier/Principal.
  3. Is over 18 years of age at the time of booking and confirms that all individuals in the booking party meet the age requirements for the services booked.

Confirmation of Booking

A binding agreement between you and Travelway Limited will only exist once a valid confirmation invoice is issued. It is your responsibility to ensure you receive this confirmation. By receiving it, you enter into a legally binding contract with us.

Types of Bookings

Our obligations to you may vary depending on the type of Travel Arrangements you book:

  • Section A applies to all bookings with us.
  • Section B outlines additional terms and conditions for Package Holidays.

 

 

SECTION A – APPLICABLE TO ALL BOOKINGS

Your booking with Travelway Limited is subject to these Terms and Conditions, as well as the specific terms and conditions of the Supplier/Principal(s) responsible for your Travel Arrangements. We strongly recommend you read both carefully prior to making any booking. When you make a booking, Travelway Limited will arrange for you to enter into a contract with the relevant Supplier/Principal, as indicated on your confirmation invoice. Please note that the terms and conditions of the Supplier/Principal may limit or exclude their liability to you.

If Travelway Limited sells you a single component travel service (such as a flight, hotel, event ticket, or car hire), we act as an agent for these bookings. Section A applies to all such bookings. Whether you book an entire holiday package (e.g., accommodation, flights, and transfers) or just one component (e.g., a flight or accommodation), these will be considered Single Component bookings and will not be covered by the rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

1. FLIGHT BOOKINGS

1.1 Fares and Availability:
Airfares can change quickly after the initial quotation, so we recommend making payment within one hour of your booking confirmation to guarantee the fare. For bookings that are on hold or request status, neither availability nor pricing can be guaranteed. A contract will only be binding once payment is made. If the fare has changed before you make payment, you may cancel and receive a full refund if you choose not to proceed.

1.2 Indirect Flights:
Some flights may have stopovers or require a transfer at another airport. Full details of any stopovers will be provided at the time of booking. Flights that only touch down at an airport but continue to the destination without requiring passengers to disembark are considered direct flights.

1.3 Children:
You must comply with the air transport Supplier’s Rules and Restrictions regarding the carriage of children. Children over 2 years of age at the time of the return flight must have a return ticket at a child fare for both outbound and inbound flights. Children under 2 years will not be allocated their own seat unless a child fare is booked. Unaccompanied minors under 16 years of age will only be allowed to travel in accordance with the air transport Supplier’s Rules and Restrictions.

1.4 Scheduled Airline Failure Insurance (SAFI):
You have the option to purchase Scheduled Airline Failure Insurance (SAFI) at an additional cost, which will protect your payment in the event of airline failure. Please ask for the terms of the SAFI policy for specific coverage details.

1.5 Baggage Allowance:
Baggage allowances vary depending on the airline and the class of service. Free baggage is not guaranteed. It is the customer’s responsibility to verify their baggage allowance. Travelway Limited will provide information regarding your baggage allowance, and this information will be reflected in your booking conditions. Some airlines may offer the option to purchase additional baggage after the booking, subject to their terms and conditions.

1.6 Check-in:
Check-in procedures will be outlined in your booking confirmation email from Travelway Limited. Some airlines require online check-in, and failure to do so may result in check-in fees at the airport, which you will be liable for. It is your responsibility to follow the airline’s check-in procedures and to arrive at the airport on time. Missed flights due to no-shows or late check-ins cannot be refunded or changed. We recommend arriving at the airport at least 3 hours before your departure time. Check-in counters typically close 60 minutes prior to departure.

2. Checking Flight Details

It is the responsibility of all travellers booking with Travelway Limited to verify their entire itinerary prior to completing the booking. This includes ensuring that all passenger details, including names and titles, are correct. Any changes to these details after booking may result in amendment fees or, in some cases, cancellation.

  • Online Bookings: If you book online, any discrepancies or errors in the information you provide may result in additional costs, which you will be responsible for. Travelway Limited is not liable for any mistakes in the information entered by you during the booking process.
  • Telephone Bookings: When booking by telephone, you must provide accurate information as it appears on the passport. Any errors are your responsibility, and corrections may incur additional charges.
  • Flight Reconfirmation: You are required to reconfirm both your outbound and return flights by contacting us or the relevant Supplier/Principal at least 72 hours prior to departure. This can be done via telephone or email. Failure to do so may result in additional costs, for which Travelway Limited will not be held liable.

3. Documentation

Travel documents will be sent to you by email. It is your responsibility to ensure that all details on your travel documents are correct. Any errors must be reported to us immediately or on the ticketed date during working hours. Failure to do so may result in additional costs for changes, and Travelway Limited will not be liable if the error is not reported in time.

You may also require a visa or other documentation for travel to your chosen destination. It is your responsibility to ensure you have the necessary travel documents. This includes checking with the Passport Office, Embassy Visa Unit, airline, hotel, and/or other relevant service providers before booking your trip.

4. Price and Payment of Balance

4.1 Price

Travelway Limited uses third-party data for pricing flights and holidays. This data may occasionally be out-of-date due to caching, resulting in flights or holidays being displayed at incorrect prices or availability. In such cases, Travelway Limited will offer the same service at a revised price or provide an alternative service. We reserve the right to cancel any transaction where a product has been sold at an incorrect price due to technical errors. All services are subject to availability, and fares are not guaranteed until ticketed.

The price of your holiday includes all known taxes, fees, and additional costs at the time of booking. If certain taxes or fees cannot be calculated at the time of booking, we will provide an estimate of the types of additional costs you may incur.

You will be required to pay the full balance at the time of booking unless otherwise specified, depending on your travel departure date. The full balance of all services must be paid in full regardless of whether arrangements have been confirmed.

4.2 Payment

Payments to Travelway Limited can be made via bank transfer, Switch/Delta cards, or major credit cards. Travelway Limited reserves the right to offer discounts for payment types that incur lower costs for us. You will be notified of any applicable discounts before a confirmation invoice is issued.

Once payment is made, Travelway Limited may carry out verification checks to prevent payment fraud. In some cases, further security documentation (such as address verification or passport copies) may be required. If so, we will contact you and request an urgent response.

Travelway Limited also reserves the right to pass on any charges related to credit card chargebacks. Please note that all credit card charges are non-refundable. If the balance for any booked services is not paid by the specified due date, Travelway Limited reserves the right to cancel the booking without prior notice.

6. Changes and Cancellations by the Supplier/Principal

If the Supplier/Principal needs to make a significant change to your confirmed Travel Arrangements or cancel them, we will notify you as soon as possible. We will liaise between you and the Supplier/Principal to facilitate alternative arrangements or cancellations, but Travelway Limited will not have any further liability beyond that.

 

 

7. Flight Changes and No-Show

7.1 Changes:

If you wish to change your purchased Travel Service, the changes will be subject to the airline's terms and conditions. You may be required to pay additional charges, which can include change fees, fare differences, and administration fees. If a schedule change occurs to your itinerary after payment, any modifications will be subject to the airline’s final decision, which may incur additional charges. We will do our best to notify you of any schedule changes on behalf of the carrier.

7.2 No-Show:

If you fail to show up for your flight, the airline will deem it a 'No-Show' and may cancel all remaining flight sectors on your ticket. You will need to arrange and cover the cost of any alternate travel arrangements.

7.3 Flight Cancellations:

Most flight bookings are non-refundable. Any amendments or cancellations will incur charges as specified by the airline's conditions. In case of a flight cancellation, your remedies will be governed by the specific airline’s terms, which may include:

  • Booking services on another flight with the same airline to the same destination
  • Re-routing to a different destination with the same airline
  • A refund, or
  • Another appropriate remedy

For Package Holiday bookings, additional terms may apply (see Clause 24).

8. Refunds

Refunds will not be processed until we have received the funds from the relevant airline. This process may take 12-16 weeks, though delays of up to 9 months may occur in unforeseen circumstances.

Please note:

  • Not all taxes are refundable; this depends on the airline's specific conditions. Please contact us to determine the exact amount eligible for a refund.
  • All Booking Fees, Scheduled Airline Failure Insurance (SAFI) charges, and Protection & Bonding Levy charges are non-refundable.
  • An administration fee of £60.00 per person will apply for any booking adjustments.

 

9. Health

You must inform us of any medical conditions, reduced mobility, or other underlying health issues before making your booking, so we can assess the suitability of your flight. Consult your health professional 4 to 6 weeks before departure to determine whether you need vaccinations or preventive measures, following the recommendations of the Foreign and Commonwealth Office (FCO).

While we can provide general information about health requirements for your destination, it is your responsibility to check and confirm specific health requirements, visa requirements, and any other travel formalities with the relevant authorities before departure.

Travelway Limited will not be held responsible if you cannot travel or suffer any losses due to failure to comply with passport, visa, immigration, or health formalities. You will be liable to reimburse us for any fines or losses we incur due to your non-compliance.

 

10. Special Requests and Medical Problems

If you have any special requests, please notify us at the time of booking. We will try to pass on your requests to the relevant supplier, but we cannot guarantee that they will be fulfilled. Failure to meet any special request will not constitute a breach of contract on our part.

If you have any medical conditions or disabilities that may affect your travel arrangements, you must inform us in writing before booking. Many overseas destinations may not have adequate facilities for disabled travellers. If we are unable to accommodate your needs, we reserve the right to decline or cancel your booking, and any applicable cancellation charges will apply.

11. Behaviour

All customers are responsible for ensuring that they and their party behave in an orderly and acceptable manner that does not disrupt the enjoyment of others. You and your party must not behave in a way that risks causing damage to property or offence to others. If, in our reasonable opinion, or that of the Supplier/Principal or any authority figure, your behaviour causes or is likely to cause distress, danger, annoyance to others, or damage to property, or results in transportation delays or diversions, the Supplier reserves the right to terminate your booking immediately with no further liability to you.

Any payments for damage or loss must be made directly to the Supplier, owner, or manager. You and your party will be jointly and individually liable for any such damages or losses caused. You are also responsible for meeting any claims made against us (including legal costs) as a result of your actions, as well as any costs we incur in pursuing claims against you.

 

12. Telephone Calls

We reserve the right to randomly record telephone calls to ensure the quality of our customer service is constantly reviewed.

 

13. Our Responsibility

The first named traveller and/or party members' contract is with the Supplier/Principal, and their booking conditions apply. Travelway Limited acts as an agent and accepts no responsibility for the actual delivery of travel arrangements. Our responsibility is limited to booking in accordance with your instructions. We do not accept responsibility for any information about travel arrangements that we pass on to you in good faith.

We accept responsibility for proven negligent acts or omissions by our employees or agents while acting within their employment scope. Liability will only be accepted if you can prove that the death, injury, or illness was caused by Travelway Limited, its employees, agents, suppliers, contractors, or subcontractors.

We do not accept liability for any negligence or omissions by sea or air carriers, whose responsibilities are governed by international conventions that may limit or exclude liability. Copies of these conditions are available from our offices at Unit 14 Rockware Business Centre, Rockware Ave, Greenford, UB6 0AA.

 

14. Events Beyond Our Control

Neither we nor the Supplier/Principal will be liable for or pay compensation if our contractual obligations to you are affected by events beyond our control. "Events Beyond Our Control" refers to any event that is outside of our or the Supplier/Principal’s control and whose consequences could not have been avoided despite reasonable measures. Examples include, but are not limited to, war, terrorism, civil unrest, airport closures, industrial action, and any other event beyond our control that affects your travel arrangements.

 

15. Data Protection

To process your booking and ensure smooth travel arrangements, we need to use the information you provide. For more information, please refer to our Data Protection and Privacy Policy.

 

16. Complaints

As we act as an agent, your contract is with the Supplier/Principal. Any issues or concerns should be addressed directly to them. If you encounter a problem during your trip, you must report it immediately to the Supplier/Principal or their local agent. Failure to do so will limit the Supplier's opportunity to investigate and resolve the issue, which may reduce or negate any compensation you might otherwise have been entitled to.

If you wish to make a complaint after returning from your trip, contact our Customer Service team within 28 days of your return. Please provide detailed information about your complaint, the Supplier/Principal involved, any reports received, and your booking reference number. We strongly recommend that you communicate any complaints promptly to the service provider.

 

17. Conditions of Suppliers

Many of the services included in your holiday are provided by independent suppliers. These suppliers operate according to their own terms and conditions, which form part of your contract with either us or the supplier. Some terms may limit or exclude the supplier’s liability to you, often in accordance with applicable international conventions. Copies of these terms and conditions are available upon request from us or the supplier.

 

18. Law and Jurisdiction

These Terms and Conditions are governed by English law. Both parties agree that any disputes or claims will be handled by the courts of England and Wales, unless you reside in Scotland or Northern Ireland, in which case you may bring proceedings in your local court under Scottish or Northern Irish law, respectively.

 

SECTION B: PACKAGE HOLIDAY TERMS AND CONDITIONS

This section applies only to Package Holidays organized by Travelway Limited and is additional to the terms in Section A.

Definition of a Package

A "Package" exists when you book a combination of at least two different types of travel services for the same trip or holiday, and Travelway Limited acts as the organizer. In such cases, you are entitled to the rights under the Package Travel and Linked Travel Arrangements Regulations 2018 (PTRs). We still act as an agent for the Supplier/Principal of your travel arrangements, and your contract is with the Supplier/Principal. However, Travelway Limited is responsible for providing all travel services included in your package as confirmed in your booking.

A “Package” includes a combination of at least two of the following services:

  • Carriage of passengers;
  • Accommodation;
  • Rental of cars, motor vehicles, or motorcycles (in specific cases);
  • Any other tourist service that is not a core part of one of the above services.

A Package is created if these services are purchased together on a single visit to our website, or selected by you before agreeing to pay, or sold/advertised at a total price, or labelled as a "Package" or similar term.

Important Note: If your booking consists of only one type of travel service (e.g., transport or accommodation) combined with one or more tourist services (e.g., excursions), this will not constitute a "Package" if:

  • The tourist services do not account for 25% or more of the total value of the booking and are not advertised as essential;
  • They are selected and purchased after the main travel service has commenced.

When a Package is booked, Travelway Limited accepts responsibility as the "organizer" under the Package Travel and Linked Travel Arrangements Regulations 2018.

 

19. Pricing

For Package holidays, we reserve the right to adjust prices of confirmed travel arrangements due to:

  1. Changes in passenger carriage costs due to fuel or power source price increases.
  2. Increases in taxes or fees imposed by third parties, such as tourist taxes or airport fees.
  3. Changes in relevant exchange rates.

You will be charged for any price increase based on the above. However, if the price increase exceeds 5% of the total package price (excluding amendments or additional services), you have the option to:

  • Accept and pay the increase;
  • Accept an alternative package holiday, if available (if of higher value, no extra charge; if of lower value, you'll be refunded the difference);
  • Cancel and receive a full refund (excluding insurance premiums and amendment charges).

If you decide to cancel, you must do so within 7 days of receiving the price increase notice.

In the event of a price decrease (based on the same factors), you will be refunded minus a £100 administration fee.

No price changes will be made within 30 days of departure, and no refunds will be paid during this period.

 

20. Transferring Your Package Holiday Booking

If a member of your party cannot travel, you can transfer their booking to someone else if the following conditions are met:

  • The person satisfies all applicable travel requirements;
  • We are notified at least 30 days before departure;
  • All payments are up to date, including a £10 administration fee for transfers made more than 30 days before departure;
  • The transferee agrees to these terms and the Supplier/Principal’s terms.

You and the transferee will be jointly responsible for all costs. If no replacement is found, cancellation charges apply as per Clause 5. No refunds will be given for passengers who do not travel or for unused services.

 

21. Cancellation of Your Package Holiday by You

Cancellation or amendment requests must be made in writing (email) and take effect when we receive them. Ensure you receive confirmation of any changes prior to travel.

Amendments and cancellations will be processed in line with the Supplier/Principal’s terms. The Supplier/Principal may charge cancellation or amendment fees up to 100% of the booking cost, with charges increasing closer to the departure date.

In addition, we will charge applicable penalties and administrative fees for any amendments. For cancellations, there is a £100 service charge per booking if cancelled 30 days or more before departure.

Note: Some Supplier/Principals do not allow changes, and full cancellation charges will apply.

22. If You Cancel Your Package Holiday Due to Unavoidable & Extraordinary Circumstances

If you have booked a Package holiday, you may cancel your confirmed booking without paying a cancellation fee if unavoidable and extraordinary circumstances occur at or near your holiday destination, significantly affecting either:

  • The performance of your holiday; or
  • Your transportation to the destination.

In this case, we will provide a full refund of all monies paid but will not be liable to pay any compensation.

Important Note: This right to cancel only applies if the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity.

Unavoidable and Extraordinary Circumstances include but are not limited to:

  • War or acts of terrorism,
  • Significant risks to human health (such as serious disease outbreaks),
  • Natural disasters (e.g., floods, earthquakes),
  • Severe weather conditions making travel unsafe.

23. If the Supplier/Principal Changes or Cancels Your Package Holiday

Occasionally, your Supplier/Principal may make changes to or cancel your Package holiday. We reserve the right to do so at any time.

Changes:

  • Insignificant Changes: These include changes to flights by less than 12 hours, aircraft type changes, accommodation changes to a similar or higher standard, or carrier changes. If such changes occur, we will inform you as soon as possible, but we will not be liable.
  • Significant Changes: These include:
    • A change in accommodation area or downgrade to a lower standard for a significant part of your holiday.
    • A departure time change of more than 12 hours.
    • A change in UK departure airport (except between airports in the same region, e.g., London airports).
    • Missing out on one or more destinations entirely.

If Significant Changes or Cancellations Occur:

If a significant change or cancellation occurs, we will notify you and offer the following options:

  1. Accept the changed travel arrangements.
  2. Receive a refund of all monies paid.
  3. Accept alternative travel arrangements of comparable or higher quality (at no extra cost).
  4. Accept alternative arrangements of lower quality, with a refund for the price difference.

You must inform us of your choice within 7 days of receiving the offer. If you do not respond, we will assume you accept the change or alternative arrangements.

Compensation:

In the event that your holiday company makes a significant alteration to your accommodation or any other essential part of your travel arrangements, they are obligated to offer you a suitable alternative if available, or a full refund of all monies paid. If the significant alteration occurs after the balance due date, you may also be entitled to compensation.

However, please note that compensation will not be payable in situations where the significant alteration is due to unavoidable and extraordinary circumstances. Such circumstances may include but are not limited to, acts of terrorism, natural disasters, or significant risks to human health.

The compensation amount will be determined based on the specifics of your case, including the nature of the changes made, the timing of the alterations, and any additional costs incurred as a result of the changes.

You may be entitled to compensation as detailed below if:

  • You do not accept significant changes and cancel your booking, or
  • The Supplier/Principal cancels your booking and no alternative is available.

 

 

Compensation Amounts:

Period Before Departure You Are Notified

Compensation Amount

60 days or more

Nil

59 – 42 days

£10

41 – 29 days

£20

28 – 14 days

£30

Less than 14 days

£35

Important Notes:

We will not pay compensation if:

  • The change is insignificant.
  • The Supplier/Principal cancels or changes your booking more than 60 days before departure.
  • You accept the changes or an alternative holiday.
  • Your failure to pay on time causes the cancellation.
  • The cancellation is due to Events Beyond Our Control (see Clause 14).

If significant changes occur after departure, we will make alternative arrangements where possible at no extra cost. If the alternatives are of lower quality, we will provide an appropriate price reduction.

24. Our Responsibilities in Respect of Package Holidays

If you have booked a Package holiday where we act as the Package Organiser, we are responsible for ensuring that all travel arrangements included in your package are properly provided. Should we or our Supplier/Principal fail to perform these arrangements due to negligence, and you notify us without delay, you may be entitled to compensation or a price reduction, provided the issue is not resolved within a reasonable time frame. The level of compensation will depend on how the negligence impacted your holiday enjoyment. It is your responsibility to prove negligence in making any claim.

We are not responsible for:

  • Incidents resulting from your own actions or omissions,
  • Acts of third parties unrelated to your package, or
  • Events beyond our control (see Clause 14).

Limits to Our Liability:

  1. Loss or Damage to Luggage/Personal Possessions: We will compensate you up to the excess amount on your insurance policy, as you are expected to have adequate insurance for such losses.
  2. Other Claims (not involving injury, illness, or death): Our liability is limited to a maximum of three times the cost of the affected person's booking, provided that you received no benefit at all from your package.
  3. Claims Involving International Travel or Hotel Stays: Our liability is limited in accordance with international conventions such as:
    • The Warsaw/Montreal Convention (air travel),
    • The Athens Convention (sea travel),
    • The Berne/Cotif Convention (rail travel),
    • The Paris Convention (hotel stays).

You can request copies of these conventions from our offices. The transport provider’s own terms (Conditions of Carriage) will also apply, and by booking with us, you agree that these terms form part of your package booking.

  1. Compensation for Flight Disruption: If you are eligible for compensation under EC 261/2004 for flight delays or cancellations, any liability we have to you related to your package booking will be limited to the remedies provided under this regulation.

Claims Process:

To claim compensation, you must follow our complaints procedure and notify both us and our Supplier/Principal promptly.

If any payment is made to you, you must assign your rights to pursue third parties (including insurers) and cooperate fully with us in such claims.

Exclusions from Liability:

We will not accept liability for:

  • Losses that were not foreseeable at the time of booking,
  • Business-related losses,
  • Indirect or consequential losses of any kind.

Additionally, we are not responsible for services or facilities that were not included in your booking confirmation or advertised by us (e.g., excursions booked locally or services provided by third parties).

Extended Stay Due to Unavoidable and Extraordinary Circumstances:

If unavoidable and extraordinary circumstances prevent you from returning to your departure point on the agreed return date, we will provide necessary accommodation for up to three nights at no extra cost. This limit does not apply to individuals with reduced mobility, pregnant women, unaccompanied minors, or those requiring specific medical assistance, provided you notify us of these needs at least 48 hours before your holiday begins.

Unavoidable and extraordinary circumstances include:

  • Warfare,
  • Acts of terrorism,
  • Significant risks to health (e.g., serious disease outbreaks),
  • Natural disasters (e.g., floods, earthquakes), or
  • Dangerous weather conditions affecting safe travel.

26. Prompt Assistance for Package Holidays

If you encounter difficulties while on your Package holiday, we will provide prompt assistance appropriate to your circumstances. This includes information on health services, local authorities, consular assistance, and finding alternative travel arrangements.

Limitations:

  • We are not liable for costs related to alternative travel arrangements or assistance that arises from reasons not attributable to us, our employees, or subcontractors.
  • If assistance is required due to your actions or negligence, we reserve the right to charge you a fee for our support.
  • Any airline or transport supplier may provide refreshments or accommodation; you should claim these costs directly from them.
  • To avoid incurring additional costs, you must obtain our prior authorization before making any travel arrangements on your own.

For assistance, you can reach us at 02089002772 or info@travelwayltd.com.

 

27. Financial Protection

Your Financial Protection:

When you purchase an ATOL-protected fight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This certificate details what is financially protected, how to access information about this protection, and whom to contact if issues arise.

  1. Service Provision:
    • We, or the suppliers named on your ATOL Certificate, will provide the services listed (or suitable alternatives).
    • If neither we nor the supplier can provide these services due to insolvency, an alternative ATOL holder may step in to provide them at no extra cost to you. In such cases, you agree to fulfil any payment obligations to the alternative ATOL holder.
  2. Claiming Under ATOL:
    • If services are not provided due to insolvency and no alternative ATOL holder is available, you may claim under the ATOL scheme or from your credit card issuer if applicable.
  3. Claim Assignment:
    • If you receive a payment or benefit from the Air Travel Trust due to non-provision of services, you agree to assign any related claims against us or the travel agent to the Trustees of the Air Travel Trust, which may reassign those claims to another entity if necessary.

 

28. Changes to Terms & Conditions

Travelway Ltd reserves the right to change or update these Terms and Conditions without prior notice. The latest version will be available on our website, and it is your responsibility to check this information regularly. Continued use of our services after such changes constitutes your acceptance of the new Terms and Conditions.