Terms and Conditions
These Booking Terms and Conditions govern all
bookings made with Travelway Limited, a company registered in England
(Company Registration Number: 4512846), with its registered office at Unit 14
Rockware Business Centre, Rockware Avenue, Greenford, UB6 0AA. By making a
booking, you agree to the terms outlined below. Please read them carefully
before proceeding.
References to "we," "us,"
and "our" in these Booking Conditions refer to Travelway Limited.
"You" and "“your" refer to all persons named in the booking
(including anyone added or substituted later).
Travel
Arrangements
"Travel Arrangements" refer to
flights, accommodation, transport, and other services listed on our website, or
sold through our offices or call centre. "Supplier/Principal" refers
to third-party suppliers of these arrangements, such as airlines, accommodation
providers, transfer companies, car rental services, tour operators, and
attraction providers.
Responsibilities
When Making a Booking
By making a booking, the person named first on
the booking (the "Lead Passenger") assumes responsibility on behalf
of all individuals listed on the booking. The Lead Passenger confirms that
he/she:
- Has read and accepted these Booking Conditions, and consents to the use of personal data in accordance with our
Privacy Policy. This includes, where relevant, special categories of
personal data, such as health conditions, disabilities, or dietary
requirements.
- Accepts financial responsibility for
the payment of the booking. Full payment must be made in cleared funds,
and a confirmation invoice will be provided by us or the
Supplier/Principal.
- Is over 18 years of age at
the time of booking and confirms that all individuals in the booking party
meet the age requirements for the services booked.
Confirmation
of Booking
A binding agreement between you and Travelway
Limited will only exist once a valid confirmation invoice is issued. It is
your responsibility to ensure you receive this confirmation. By receiving it,
you enter into a legally binding contract with us.
Types of
Bookings
Our obligations to you may vary depending on
the type of Travel Arrangements you book:
- Section A applies to all bookings with us.
- Section B outlines additional terms and conditions
for Package Holidays.
SECTION A –
APPLICABLE TO ALL BOOKINGS
Your booking with Travelway Limited is
subject to these Terms and Conditions, as well as the specific terms and
conditions of the Supplier/Principal(s) responsible for your Travel
Arrangements. We strongly recommend you read both carefully prior to making any
booking. When you make a booking, Travelway Limited will arrange for you
to enter into a contract with the relevant Supplier/Principal, as indicated on
your confirmation invoice. Please note that the terms and conditions of the
Supplier/Principal may limit or exclude their liability to you.
If Travelway Limited sells you a single
component travel service (such as a flight, hotel, event ticket, or car hire),
we act as an agent for these bookings. Section A applies to all such bookings.
Whether you book an entire holiday package (e.g., accommodation, flights, and
transfers) or just one component (e.g., a flight or accommodation), these will
be considered Single Component bookings and will not be covered by the
rights under the Package Travel and Linked Travel Arrangements Regulations
2018.
1. FLIGHT
BOOKINGS
1.1 Fares and Availability:
Airfares can change quickly after the initial quotation, so we recommend making
payment within one hour of your booking confirmation to guarantee the fare. For
bookings that are on hold or request status, neither availability nor pricing
can be guaranteed. A contract will only be binding once payment is made. If the
fare has changed before you make payment, you may cancel and receive a full
refund if you choose not to proceed.
1.2 Indirect Flights:
Some flights may have stopovers or require a transfer at another airport. Full
details of any stopovers will be provided at the time of booking. Flights that
only touch down at an airport but continue to the destination without requiring
passengers to disembark are considered direct flights.
1.3 Children:
You must comply with the air transport Supplier’s Rules and Restrictions
regarding the carriage of children. Children over 2 years of age at the time of
the return flight must have a return ticket at a child fare for both outbound
and inbound flights. Children under 2 years will not be allocated their own
seat unless a child fare is booked. Unaccompanied minors under 16 years of age
will only be allowed to travel in accordance with the air transport Supplier’s
Rules and Restrictions.
1.4 Scheduled Airline Failure Insurance
(SAFI):
You have the option to purchase Scheduled Airline Failure Insurance (SAFI)
at an additional cost, which will protect your payment in the event of airline
failure. Please ask for the terms of the SAFI policy for specific coverage
details.
1.5 Baggage Allowance:
Baggage allowances vary depending on the airline and the class of service. Free
baggage is not guaranteed. It is the customer’s responsibility to verify their
baggage allowance. Travelway Limited will provide information regarding
your baggage allowance, and this information will be reflected in your booking
conditions. Some airlines may offer the option to purchase additional baggage
after the booking, subject to their terms and conditions.
1.6 Check-in:
Check-in procedures will be outlined in your booking confirmation email from Travelway
Limited. Some airlines require online check-in, and failure to do so may
result in check-in fees at the airport, which you will be liable for. It is
your responsibility to follow the airline’s check-in procedures and to arrive
at the airport on time. Missed flights due to no-shows or late check-ins cannot
be refunded or changed. We recommend arriving at the airport at least 3 hours
before your departure time. Check-in counters typically close 60 minutes prior
to departure.
2. Checking
Flight Details
It is the responsibility of all travellers
booking with Travelway Limited to verify their entire itinerary prior to
completing the booking. This includes ensuring that all passenger details,
including names and titles, are correct. Any changes to these details after
booking may result in amendment fees or, in some cases, cancellation.
- Online Bookings: If
you book online, any discrepancies or errors in the information you
provide may result in additional costs, which you will be responsible for.
Travelway Limited is not liable for any mistakes in the information
entered by you during the booking process.
- Telephone Bookings: When
booking by telephone, you must provide accurate information as it appears
on the passport. Any errors are your responsibility, and corrections may
incur additional charges.
- Flight Reconfirmation: You
are required to reconfirm both your outbound and return flights by
contacting us or the relevant Supplier/Principal at least 72 hours prior
to departure. This can be done via telephone or email. Failure to do so
may result in additional costs, for which Travelway Limited will
not be held liable.
3.
Documentation
Travel documents will be sent to you by email.
It is your responsibility to ensure that all details on your travel documents
are correct. Any errors must be reported to us immediately or on the ticketed
date during working hours. Failure to do so may result in additional costs for
changes, and Travelway Limited will not be liable if the error is not
reported in time.
You may also require a visa or other
documentation for travel to your chosen destination. It is your responsibility
to ensure you have the necessary travel documents. This includes checking with
the Passport Office, Embassy Visa Unit, airline, hotel, and/or other relevant
service providers before booking your trip.
4. Price
and Payment of Balance
4.1 Price
Travelway Limited uses third-party data for pricing flights and holidays. This data may
occasionally be out-of-date due to caching, resulting in flights or holidays
being displayed at incorrect prices or availability. In such cases, Travelway
Limited will offer the same service at a revised price or provide an
alternative service. We reserve the right to cancel any transaction where a
product has been sold at an incorrect price due to technical errors. All
services are subject to availability, and fares are not guaranteed until
ticketed.
The price of your holiday includes all known
taxes, fees, and additional costs at the time of booking. If certain taxes or
fees cannot be calculated at the time of booking, we will provide an estimate
of the types of additional costs you may incur.
You will be required to pay the full balance
at the time of booking unless otherwise specified, depending on your travel
departure date. The full balance of all services must be paid in full regardless
of whether arrangements have been confirmed.
4.2 Payment
Payments to Travelway Limited can be made via
bank transfer, Switch/Delta cards, or major credit cards. Travelway Limited
reserves the right to offer discounts for payment types that incur lower costs
for us. You will be notified of any applicable discounts before a confirmation
invoice is issued.
Once payment is made, Travelway Limited
may carry out verification checks to prevent payment fraud. In some cases,
further security documentation (such as address verification or passport
copies) may be required. If so, we will contact you and request an urgent
response.
Travelway Limited also reserves the right to pass on any charges related to credit card
chargebacks. Please note that all credit card charges are non-refundable. If
the balance for any booked services is not paid by the specified due date, Travelway
Limited reserves the right to cancel the booking without prior notice.
6. Changes
and Cancellations by the Supplier/Principal
If the Supplier/Principal needs to make a
significant change to your confirmed Travel Arrangements or cancel them, we
will notify you as soon as possible. We will liaise between you and the
Supplier/Principal to facilitate alternative arrangements or cancellations, but
Travelway Limited will not have any further liability beyond that.
7. Flight
Changes and No-Show
7.1
Changes:
If you wish to change your purchased Travel
Service, the changes will be subject to the airline's terms and conditions. You
may be required to pay additional charges, which can include change fees, fare
differences, and administration fees. If a schedule change occurs to your
itinerary after payment, any modifications will be subject to the airline’s
final decision, which may incur additional charges. We will do our best to
notify you of any schedule changes on behalf of the carrier.
7.2
No-Show:
If you fail to show up for your flight, the
airline will deem it a 'No-Show' and may cancel all remaining flight sectors on
your ticket. You will need to arrange and cover the cost of any alternate
travel arrangements.
7.3 Flight
Cancellations:
Most flight bookings are non-refundable. Any
amendments or cancellations will incur charges as specified by the airline's
conditions. In case of a flight cancellation, your remedies will be governed by
the specific airline’s terms, which may include:
- Booking services on another flight with the same airline to the
same destination
- Re-routing to a different destination with the same airline
- A refund, or
- Another appropriate remedy
For Package Holiday bookings, additional terms
may apply (see Clause 24).
8. Refunds
Refunds will not be processed until we have
received the funds from the relevant airline. This process may take 12-16
weeks, though delays of up to 9 months may occur in unforeseen circumstances.
Please note:
- Not all taxes are refundable; this depends on the airline's
specific conditions. Please contact us to determine the exact amount
eligible for a refund.
- All Booking Fees, Scheduled Airline Failure Insurance (SAFI)
charges, and Protection & Bonding Levy charges are non-refundable.
- An administration fee of £60.00 per person will apply for any
booking adjustments.
9. Health
You must inform us of any medical conditions,
reduced mobility, or other underlying health issues before making your booking,
so we can assess the suitability of your flight. Consult your health
professional 4 to 6 weeks before departure to determine whether you need
vaccinations or preventive measures, following the recommendations of the
Foreign and Commonwealth Office (FCO).
While we can provide general information about
health requirements for your destination, it is your responsibility to check
and confirm specific health requirements, visa requirements, and any other
travel formalities with the relevant authorities before departure.
Travelway Limited will not be held responsible if you cannot travel or suffer any losses
due to failure to comply with passport, visa, immigration, or health
formalities. You will be liable to reimburse us for any fines or losses we
incur due to your non-compliance.
10. Special
Requests and Medical Problems
If you have any special requests, please
notify us at the time of booking. We will try to pass on your requests to the
relevant supplier, but we cannot guarantee that they will be fulfilled. Failure
to meet any special request will not constitute a breach of contract on our
part.
If you have any medical conditions or
disabilities that may affect your travel arrangements, you must inform us in
writing before booking. Many overseas destinations may not have adequate
facilities for disabled travellers. If we are unable to accommodate your needs,
we reserve the right to decline or cancel your booking, and any applicable
cancellation charges will apply.
11.
Behaviour
All customers are responsible for ensuring
that they and their party behave in an orderly and acceptable manner that does
not disrupt the enjoyment of others. You and your party must not behave in a
way that risks causing damage to property or offence to others. If, in our
reasonable opinion, or that of the Supplier/Principal or any authority figure,
your behaviour causes or is likely to cause distress, danger, annoyance to
others, or damage to property, or results in transportation delays or
diversions, the Supplier reserves the right to terminate your booking
immediately with no further liability to you.
Any payments for damage or loss must be made
directly to the Supplier, owner, or manager. You and your party will be jointly
and individually liable for any such damages or losses caused. You are also
responsible for meeting any claims made against us (including legal costs) as a
result of your actions, as well as any costs we incur in pursuing claims
against you.
12.
Telephone Calls
We reserve the right to randomly record
telephone calls to ensure the quality of our customer service is constantly
reviewed.
13. Our
Responsibility
The first named traveller and/or party
members' contract is with the Supplier/Principal, and their booking conditions
apply. Travelway Limited acts as an agent and accepts no responsibility
for the actual delivery of travel arrangements. Our responsibility is limited
to booking in accordance with your instructions. We do not accept
responsibility for any information about travel arrangements that we pass on to
you in good faith.
We accept responsibility for proven negligent
acts or omissions by our employees or agents while acting within their
employment scope. Liability will only be accepted if you can prove that the
death, injury, or illness was caused by Travelway Limited, its
employees, agents, suppliers, contractors, or subcontractors.
We do not accept liability for any negligence
or omissions by sea or air carriers, whose responsibilities are governed by
international conventions that may limit or exclude liability. Copies of these
conditions are available from our offices at Unit 14 Rockware Business Centre,
Rockware Ave, Greenford, UB6 0AA.
14. Events
Beyond Our Control
Neither we nor the Supplier/Principal will be liable
for or pay compensation if our contractual obligations to you are affected by
events beyond our control. "Events Beyond Our Control" refers to any
event that is outside of our or the Supplier/Principal’s control and whose
consequences could not have been avoided despite reasonable measures. Examples
include, but are not limited to, war, terrorism, civil unrest, airport
closures, industrial action, and any other event beyond our control that
affects your travel arrangements.
15. Data
Protection
To process your booking and ensure smooth
travel arrangements, we need to use the information you provide. For more
information, please refer to our Data Protection and Privacy Policy.
16.
Complaints
As we act as an agent, your contract is with
the Supplier/Principal. Any issues or concerns should be addressed directly to
them. If you encounter a problem during your trip, you must report it
immediately to the Supplier/Principal or their local agent. Failure to do so
will limit the Supplier's opportunity to investigate and resolve the issue,
which may reduce or negate any compensation you might otherwise have been
entitled to.
If you wish to make a complaint after
returning from your trip, contact our Customer Service team within 28 days of
your return. Please provide detailed information about your complaint, the
Supplier/Principal involved, any reports received, and your booking reference
number. We strongly recommend that you communicate any complaints promptly to
the service provider.
17.
Conditions of Suppliers
Many of the services included in your holiday
are provided by independent suppliers. These suppliers operate according to
their own terms and conditions, which form part of your contract with either us
or the supplier. Some terms may limit or exclude the supplier’s liability to
you, often in accordance with applicable international conventions. Copies of
these terms and conditions are available upon request from us or the supplier.
18. Law and
Jurisdiction
These Terms and Conditions are governed by
English law. Both parties agree that any disputes or claims will be handled by
the courts of England and Wales, unless you reside in Scotland or Northern
Ireland, in which case you may bring proceedings in your local court under
Scottish or Northern Irish law, respectively.
SECTION B:
PACKAGE HOLIDAY TERMS AND CONDITIONS
This section applies only to Package
Holidays organized by Travelway Limited and is additional to the
terms in Section A.
Definition
of a Package
A "Package" exists when you book a
combination of at least two different types of travel services for the same
trip or holiday, and Travelway Limited acts as the organizer. In such
cases, you are entitled to the rights under the Package Travel and Linked
Travel Arrangements Regulations 2018 (PTRs). We still act as an agent for
the Supplier/Principal of your travel arrangements, and your contract is with
the Supplier/Principal. However, Travelway Limited is responsible for
providing all travel services included in your package as confirmed in your
booking.
A “Package” includes a combination of at least
two of the following services:
- Carriage of passengers;
- Accommodation;
- Rental of cars, motor vehicles, or motorcycles (in specific cases);
- Any other tourist service that is not a core part of one of the
above services.
A Package is created if these services are
purchased together on a single visit to our website, or selected by you before
agreeing to pay, or sold/advertised at a total price, or labelled as a
"Package" or similar term.
Important Note: If your booking consists of only one type of travel service (e.g.,
transport or accommodation) combined with one or more tourist services (e.g.,
excursions), this will not constitute a "Package" if:
- The tourist services do not account for 25% or more of the total
value of the booking and are not advertised as essential;
- They are selected and purchased after the main travel service has
commenced.
When a Package is booked, Travelway Limited
accepts responsibility as the "organizer" under the Package Travel
and Linked Travel Arrangements Regulations 2018.
19. Pricing
For Package holidays, we reserve the right to
adjust prices of confirmed travel arrangements due to:
- Changes in passenger carriage costs due to fuel or power source
price increases.
- Increases in taxes or fees imposed by third parties, such as
tourist taxes or airport fees.
- Changes in relevant exchange rates.
You will be charged for any price increase
based on the above. However, if the price increase exceeds 5% of the total
package price (excluding amendments or additional services), you have the
option to:
- Accept and pay the increase;
- Accept an alternative package holiday, if available (if of higher
value, no extra charge; if of lower value, you'll be refunded the
difference);
- Cancel and receive a full refund (excluding insurance premiums and
amendment charges).
If you decide to cancel, you must do so within
7 days of receiving the price increase notice.
In the event of a price decrease (based on the
same factors), you will be refunded minus a £100 administration fee.
No price changes will be made within 30 days
of departure, and no refunds will be paid during this period.
20.
Transferring Your Package Holiday Booking
If a member of your party cannot travel, you
can transfer their booking to someone else if the following conditions are met:
- The person satisfies all applicable travel requirements;
- We are notified at least 30 days before departure;
- All payments are up to date, including a £10 administration fee for
transfers made more than 30 days before departure;
- The transferee agrees to these terms and the Supplier/Principal’s
terms.
You and the transferee will be jointly
responsible for all costs. If no replacement is found, cancellation charges
apply as per Clause 5. No refunds will be given for passengers who do not
travel or for unused services.
21.
Cancellation of Your Package Holiday by You
Cancellation or amendment requests must be
made in writing (email) and take effect when we receive them. Ensure you
receive confirmation of any changes prior to travel.
Amendments and cancellations will be processed
in line with the Supplier/Principal’s terms. The Supplier/Principal may charge
cancellation or amendment fees up to 100% of the booking cost, with charges
increasing closer to the departure date.
In addition, we will charge applicable
penalties and administrative fees for any amendments. For cancellations, there
is a £100 service charge per booking if cancelled 30 days or more before
departure.
Note: Some Supplier/Principals do not allow
changes, and full cancellation charges will apply.
22. If You
Cancel Your Package Holiday Due to Unavoidable & Extraordinary
Circumstances
If you have booked a Package holiday,
you may cancel your confirmed booking without paying a cancellation fee if unavoidable
and extraordinary circumstances occur at or near your holiday destination,
significantly affecting either:
- The performance of your holiday; or
- Your transportation to the destination.
In this case, we will provide a full refund of
all monies paid but will not be liable to pay any compensation.
Important Note: This right to cancel only applies if the Foreign and Commonwealth
Office advises against travel to your destination or its immediate vicinity.
Unavoidable and Extraordinary Circumstances include but are not limited to:
- War or acts of terrorism,
- Significant risks to human health (such as serious disease
outbreaks),
- Natural disasters (e.g., floods, earthquakes),
- Severe weather conditions making travel unsafe.
23. If the
Supplier/Principal Changes or Cancels Your Package Holiday
Occasionally, your Supplier/Principal may make
changes to or cancel your Package holiday. We reserve the right to do so
at any time.
Changes:
- Insignificant Changes: These
include changes to flights by less than 12 hours, aircraft type changes,
accommodation changes to a similar or higher standard, or carrier changes.
If such changes occur, we will inform you as soon as possible, but we will
not be liable.
- Significant Changes: These
include:
- A change in accommodation area or downgrade to a lower standard
for a significant part of your holiday.
- A departure time change of more than 12 hours.
- A change in UK departure airport (except between airports in the
same region, e.g., London airports).
- Missing out on one or more destinations entirely.
If
Significant Changes or Cancellations Occur:
If a significant change or cancellation
occurs, we will notify you and offer the following options:
- Accept the changed travel arrangements.
- Receive a refund of all monies paid.
- Accept alternative travel arrangements of comparable or higher
quality (at no extra cost).
- Accept alternative arrangements of lower quality, with a refund for
the price difference.
You must inform us of your choice within 7
days of receiving the offer. If you do not respond, we will assume you accept
the change or alternative arrangements.
Compensation:
In the event that your holiday company makes a
significant alteration to your accommodation or any other essential part of
your travel arrangements, they are obligated to offer you a suitable
alternative if available, or a full refund of all monies paid. If the
significant alteration occurs after the balance due date, you may also be
entitled to compensation.
However, please note that compensation will
not be payable in situations where the significant alteration is due to
unavoidable and extraordinary circumstances. Such circumstances may include but
are not limited to, acts of terrorism, natural disasters, or significant risks
to human health.
The compensation amount will be determined
based on the specifics of your case, including the nature of the changes made,
the timing of the alterations, and any additional costs incurred as a result of
the changes.
You may be entitled to compensation as
detailed below if:
- You do not accept significant changes and cancel your booking, or
- The Supplier/Principal cancels your booking and no alternative is
available.
Compensation
Amounts:
Period Before Departure You Are Notified
|
Compensation Amount
|
60 days or more
|
Nil
|
59 – 42 days
|
£10
|
41 – 29 days
|
£20
|
28 – 14 days
|
£30
|
Less than 14 days
|
£35
|
Important
Notes:
We will not pay compensation if:
- The change is insignificant.
- The Supplier/Principal cancels or changes your booking more than 60
days before departure.
- You accept the changes or an alternative holiday.
- Your failure to pay on time causes the cancellation.
- The cancellation is due to Events Beyond Our Control (see
Clause 14).
If significant changes occur after departure,
we will make alternative arrangements where possible at no extra cost. If the
alternatives are of lower quality, we will provide an appropriate price
reduction.
24. Our
Responsibilities in Respect of Package Holidays
If you have booked a Package holiday
where we act as the Package Organiser, we are responsible for ensuring
that all travel arrangements included in your package are properly provided.
Should we or our Supplier/Principal fail to perform these arrangements due to
negligence, and you notify us without delay, you may be entitled to
compensation or a price reduction, provided the issue is not resolved within a
reasonable time frame. The level of compensation will depend on how the
negligence impacted your holiday enjoyment. It is your responsibility to prove
negligence in making any claim.
We are not
responsible for:
- Incidents resulting from your own actions or omissions,
- Acts of third parties unrelated to your package, or
- Events beyond our control (see Clause 14).
Limits to
Our Liability:
- Loss or Damage to Luggage/Personal Possessions: We will compensate you up to the excess amount on your insurance
policy, as you are expected to have adequate insurance for such losses.
- Other Claims (not involving injury, illness, or death): Our liability is limited to a maximum of three times the cost of
the affected person's booking, provided that you received no benefit at
all from your package.
- Claims Involving International Travel or Hotel Stays: Our liability is limited in accordance with international
conventions such as:
- The Warsaw/Montreal Convention (air travel),
- The Athens Convention (sea travel),
- The Berne/Cotif Convention (rail travel),
- The Paris Convention (hotel stays).
You can
request copies of these conventions from our offices. The transport provider’s
own terms (Conditions of Carriage) will also apply, and by booking with us, you
agree that these terms form part of your package booking.
- Compensation for Flight Disruption: If you are eligible for compensation under EC 261/2004 for flight
delays or cancellations, any liability we have to you related to your
package booking will be limited to the remedies provided under this
regulation.
Claims
Process:
To claim compensation, you must follow our
complaints procedure and notify both us and our Supplier/Principal promptly.
If any payment is made to you, you must assign
your rights to pursue third parties (including insurers) and cooperate fully
with us in such claims.
Exclusions
from Liability:
We will not accept liability for:
- Losses that were not foreseeable at the time of booking,
- Business-related losses,
- Indirect or consequential losses of any kind.
Additionally, we are not responsible for
services or facilities that were not included in your booking confirmation or
advertised by us (e.g., excursions booked locally or services provided by third
parties).
Extended
Stay Due to Unavoidable and Extraordinary Circumstances:
If unavoidable and extraordinary
circumstances prevent you from returning to your departure point on the
agreed return date, we will provide necessary accommodation for up to three
nights at no extra cost. This limit does not apply to individuals with
reduced mobility, pregnant women, unaccompanied minors, or those requiring
specific medical assistance, provided you notify us of these needs at least 48
hours before your holiday begins.
Unavoidable and extraordinary circumstances include:
- Warfare,
- Acts of terrorism,
- Significant risks to health (e.g., serious disease outbreaks),
- Natural disasters (e.g., floods, earthquakes), or
- Dangerous weather conditions affecting safe travel.
26. Prompt
Assistance for Package Holidays
If you encounter difficulties while on your Package
holiday, we will provide prompt assistance appropriate to your
circumstances. This includes information on health services, local authorities,
consular assistance, and finding alternative travel arrangements.
Limitations:
- We are not liable for costs related to alternative travel
arrangements or assistance that arises from reasons not attributable to
us, our employees, or subcontractors.
- If assistance is required due to your actions or negligence, we
reserve the right to charge you a fee for our support.
- Any airline or transport supplier may provide refreshments or
accommodation; you should claim these costs directly from them.
- To avoid incurring additional costs, you must obtain our prior
authorization before making any travel arrangements on your own.
For assistance, you can reach us at 02089002772
or info@travelwayltd.com.
27.
Financial Protection
Your Financial Protection:
When you purchase an ATOL-protected fight
or flight-inclusive holiday from us, you will receive an ATOL Certificate.
This certificate details what is financially protected, how to access
information about this protection, and whom to contact if issues arise.
- Service Provision:
- We, or the suppliers named on your ATOL Certificate, will provide
the services listed (or suitable alternatives).
- If neither we nor the supplier can provide these services due to
insolvency, an alternative ATOL holder may step in to provide them at no
extra cost to you. In such cases, you agree to fulfil any payment
obligations to the alternative ATOL holder.
- Claiming Under ATOL:
- If services are not provided due to insolvency and no alternative
ATOL holder is available, you may claim under the ATOL scheme or
from your credit card issuer if applicable.
- Claim Assignment:
- If you receive a payment or benefit from the Air Travel Trust due
to non-provision of services, you agree to assign any related claims
against us or the travel agent to the Trustees of the Air Travel Trust,
which may reassign those claims to another entity if necessary.
28. Changes
to Terms & Conditions
Travelway Ltd reserves the right to change or update these Terms and Conditions
without prior notice. The latest version will be available on our website, and
it is your responsibility to check this information regularly. Continued use of
our services after such changes constitutes your acceptance of the new Terms
and Conditions.